Refund policy

Eligibility:

• We accept returns and exchanges within 30 days from the date of purchase.

• To be eligible, the item(s) must be unworn, unwashed, and in their original condition with all tags and packaging intact.

• Please note that due to the intimate nature of lingerie, certain items such as panties and bodysuits are non-returnable for hygiene reasons.

1. Return Process:

   • If you wish to return or exchange an item, please contact our customer support team within the eligible timeframe.

   • We will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

   • Please ensure that the item(s) are securely packaged to prevent damage during transit.

2. Return Shipping:

   • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

   • We recommend using a trackable shipping service to ensure the safe return of the item(s).

   • Refunds or exchanges will be processed within 3-5 business days after we receive the returned package.

3. Refunds:

   • Refunds will be issued to the original payment method used for the purchase.

   • Please note that shipping fees and any applicable taxes or duties are non-refundable.